If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Mixed-material connections need compatible fittings, preparation and support. A fitting that appears to grip a pipe may still be unsuitable for its type or condition. Hidden connections also need a sensible access plan.

Before arranging the visit

Provide the pipe location and any known product information; avoid dismantling a sound connection to identify it.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our water pipe repairs page explains the related work and how an assessment is arranged.

Where the findings point to copper pipe repair, read the copper pipe repair service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about water pipe repairs, the guide Green marks on copper pipes: what to record explains what to record next.

For a related question about water pipe repairs, the guide Why a repaired pipe joint leaks again explains what to record next.