If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

A change of tenancy provides an opportunity to check visible leaks, isolation access, fixture operation and outstanding repairs. Cosmetic cleaning can conceal evidence, so record condition before redecorating damp areas. The inspection scope should match the property.

Before arranging the visit

Keep repair records and list fixtures that have caused repeated complaints.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our landlord plumbing page explains the related work and how an assessment is arranged.

Where the findings point to landlord plumbing inspection, read the landlord plumbing inspection service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about landlord plumbing, the guide A tenant reports a leak: information to gather explains what to record next.

For a related question about landlord plumbing, the guide Managing repeat plumbing callouts in a rental explains what to record next.