If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

Water may escape at the waste body, trap, overflow or pipe connection. A leak that follows draining a full basin can differ from one that appears while the tap runs. Checking the sequence helps avoid replacing the wrong part.

Before arranging the visit

Describe whether the leak starts during filling, draining or ordinary handwashing.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our sinks & basins page explains the related work and how an assessment is arranged.

Where the findings point to basin waste replacement, read the basin waste replacement service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about sinks & basins, the guide Replacing a kitchen sink: plumbing measurements explains what to record next.

For a related question about sinks & basins, the guide Why water remains in a basin after draining explains what to record next.