If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

A wet floor near a toilet can result from supply connections, cistern joints, the outlet seal or condensation. It should not be assumed to be a waste leak without checking. Timing during filling or flushing is useful evidence.

Before arranging the visit

Record when the water appears and avoid repeated flushing if the leak increases.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our toilets & cisterns page explains the related work and how an assessment is arranged.

Where the findings point to blocked toilet clearance, read the blocked toilet clearance service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about toilets & cisterns, the guide Why a toilet keeps running after flushing explains what to record next.

For a related question about toilets & cisterns, the guide A slow-filling cistern: where checks begin explains what to record next.