If water is uncontrolled or approaching electrical equipment, prioritise safety and call a plumber. The guidance below is general and does not replace an inspection.

Understanding the issue

An internal isolation point can make seasonal management easier, but the arrangement must suit the pipe route. Trapped water and exposed fittings can still be vulnerable. Existing leaks or damaged valves should be repaired before cold weather.

Before arranging the visit

Identify where the outdoor supply branches from the indoor pipework.

Choosing the appropriate plumbing visit

We check the visible fault, isolation, pipe condition and access before agreeing the repair scope. Our outdoor plumbing page explains the related work and how an assessment is arranged.

Where the findings point to external pipe insulation, read the external pipe insulation service details before discussing the repair scope. The actual fitting and access determine the work needed.

Information worth keeping

Record when the issue occurs, the affected room and any previous repair. For a property in our home area, plumbing in West Bridgford explains the local enquiry route; check the coverage directory for another postcode.

Connected questions

For a related question about outdoor plumbing, the guide Outside taps and backflow protection explains what to record next.

For a related question about outdoor plumbing, the guide Supplying water to a garden building explains what to record next.